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Privacy Policy

Effective Date: April 27, 2026

Welcome to Meraki AI. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data. We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.

Summary: Here’s What Matters Most

  • We keep your data secure on protected servers
  • We never sell your personal information
  • You can opt-out of marketing communications anytime
  • You control your data — request changes or deletion at any time
  • We're fully compliant with COPPA and California privacy laws
  • Questions? Contact michelle@merakiai.co

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

This website is committed to protecting and respecting your privacy. This policy, together with our terms of use and any other documents referred to here, sets out the core principles on which any personal data we collect from you or that you provide to us will be processed by us.

This policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the policy or terms of other websites.

Meraki AI Mobile Use Policy

  1. What kind of messages can be expected from us: Appointment information — confirmation & reminder messages as well as periodic messages sharing news and promotions only.
  2. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to michelle@merakiai.co.
  4. Carriers are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for messages sent to you from us and to us from you. You will receive periodic messages of once or twice a month or less.
  6. For privacy-related inquiries, please refer to this privacy policy: https://merakiai.co/privacy-policy/

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Information We May Collect From You

We may collect and process the following information about you:

  • Information that you provide by filling in forms on our site
  • Information provided at the time of registering as a user on our website, subscribing to our services, or requesting further assistance
  • Information you provide when reporting an issue with our website
  • When you contact us, a record of that correspondence
  • Completed surveys that we use for research purposes

IP Addresses and Cookies

We may collect information about your computer, including where available, your IP address, operating system, and browser type. We also collect data for system administration and to report aggregate information.

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may be unable to access certain parts of our website.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Uses Made of the Information

We use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To notify you about changes to our service

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their profile and going to the “Account Info” page.

Children Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via email.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, when appropriate, notified to you by e-mail. We advise that you check this page regularly to keep up to date with any changes.

Your Consent

By using our website, you indicate that you agree to our privacy policy and that you agree to abide by it. If you do not agree to our privacy policy, please refrain from using our website.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent via e-mail to:

michelle@merakiai.co
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